PRIVACY POLICY

1. Introduction

• Purpose: The Privacy Policy is in place to explain to users and visitors how we collect data, how data is used and stored and how the data will be protected.

• Scope: This Policy applies to all users and visitors of this website including patients, former patients and future patients of SAGE HEALTH CLINIC.
  

2. Information Collection

• Types of Data Collected: The data we will typically collect include personal data like names and email addresses, and non-personal data like browser types and access times.

• Methods of Collection: Data will be collected via contact forms, patient portal or via email through registration forms, cookies, website analytics tools, etc.
  

3. Use of Data

• Purpose: Data collected will be used to improve website functionality, to contact users, and to comply with legal obligations.

• Data Sharing: Data will be shared with interdisciplinary team members of the Practice, third-party service providers, business partners, legal authorities.
  

4. Data Protection

• Security Measures: We will use encryption to protect data.

• Data Retention: We will retain data for the duration a patient stays with the practice and 2 years after they leave the practice. Patients will have real time access to their medical records via the Patient Portal.
  

5. User Rights

• Access and Control: Users have a right to access their data via the Patient Portal, and that includes the right and responsibility to correct their personal information.

• Opt-Out Options: Users can opt out of the use of their data such as receiving marketing emails.
  

6. Cookies and Tracking Technologies

Types of Cookies Used

Our website employs various types of cookies and similar tracking technologies to enhance user experience and gather valuable insights that help improve our services. Specifically, we use Google Analytics 4, which utilises cookies to collect data about website traffic and user interactions. This information assists us in understanding user behaviour and refining our content and services accordingly.

The cookies used can be classified into the following categories:

• Essential Cookies: These are necessary for the proper functioning of our website, enabling basic features like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Google Analytics 4 cookies fall into this category, providing insights that do not personally identify you.

• Functionality Cookies: These are used to recognise you when you return to our website and enable us to personalise our content for you, greet you by name, and remember your preferences.
  

Consent and Control

Upon your first visit to our website, you will be prompted with a cookie consent banner where you can choose whether to accept or reject non-essential cookies. Your consent is respected in compliance with legal requirements and you can change your preferences at any time during subsequent visits.

To manage your preferences regarding cookies, you can adjust the settings in your browser to block or delete cookies. Please note that disabling cookies might affect the functionality of our site. Most browsers provide options to refuse all cookies or to accept only certain types, giving you better control over your online privacy. Here are instructions on how to manage cookies in commonly used browsers:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge
  

For more detailed information on how Google Analytics 4 processes data and how you can opt-out of having your data collected by Google Analytics, please visit Google's official page on safeguarding your data.

Your continued use of our website, following the posting of changes to these terms, will mean that you accept those changes.

7. Third-Party Links and Services

External Links: The privacy policy only applies to this website itself and not to any third-party websites linked to it.

Third-Party Services: Our third-party services integrated into the website, such as payment processors or social media platforms, will protect user data the same as on our website.

8. Changes to the Privacy Policy

Updates: The privacy policy may be updated from time to time and users will be informed of these changes via email, SMS or via the Patient Portal with updated forms.

9. Contact Information

Contact Details: Contact SAGE HEALTH CLINIC’s Administrator about the privacy policy via info[at]thesagehealthclinic[dot]com OR 866-897-3558